Operations Manager – Home Energy Scotland

Home Energy Scotland is an exciting initiative funded by the Scottish Government and managed by the Energy Saving Trust.  In Strathclyde and Central Scotland, the advice centre services are delivered by the Wise Group from its offices in Glasgow. Our team offer expert advice to individuals, communities and organisations in areas such as energy saving, renewable energy, sustainable transport and water efficiency. The work we do contributes towards the Scottish Government’s aims of alleviating fuel poverty and tackling climate change.

 

An exciting opportunity has arisen to join the Home Energy Scotland team as an Operations Manager who will lead the continued success of the centre and who will be responsible for delivering on targets and for the provision of a world class service.

 

We are looking for a talented, enthusiastic and experienced manager with well-developed communication skills who will take overall operational responsibility for the high quality delivery of the Home Energy Scotland telephone advice service.  You will be thoroughly organised and it will be your responsibility to ensure that demanding targets are met and the highest quality standards are maintained.

 

Ideally you’ll have a background in, and an in-depth understanding of, project management and leadership preferably with contact centre experience. A passion for carbon reduction, energy efficiency and fuel poverty alleviation would also be desirable.

 

Our ideal candidate will be a strong communicator and a creative thinker able to enthuse and manage a team whilst delivering on targets.

 

Please see the Role Profile for full details of the qualifications and experience required for this role.

 

Role:                    Operations Manager

Reference:          OM/HES/S/9

Location:              Glasgow

Hours:                  35 hours per week (Flexi Time)

Status:                 Permanent

Salary:                 £28k + excellent benefits

 

WORKING WITH THE WISE GROUP

 

We believe that to achieve our vision, all Wise Group colleagues must demonstrate on a daily basis, the behaviours which underpin our core values. We therefore invest and take time to recruit the right colleagues, knowing that this impacts on our culture which in turn delivers excellent results and outcomes for our valued customers.

 

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

 

  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • A day off for your birthday
  • Flexible Working including Flexi Time
  • Generous Salary Exchange Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Cycle Scheme
  • We are a family friendly employer and we actively try to ensure a positive work life balance and we welcome applications from employees requiring flexibility.

 HOW TO APPLY

The closing date for applications is midnight Tuesday 3 March 2020. However applications will be considered shortly after they have been submitted.

 

To apply please complete the online application form available here.

 

The Wise Group is committed to equal opportunities and is a proud member of the Disability Confident scheme. As users of the scheme we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.

 

If you have a disability which prevents you from applying online please call 0141 303 3131.

 

 Family Friendly Working Scotland – We promote a flexible and family friendly working culture.

Armed Forces Covenant – We are an armed forces-friendly organisation.  We seek to support the employment of veterans and current or previous members of the reserve forces.

 

Disability Confident – The Disability Confident scheme supports us to make the most of the talents that disabled people can bring to our workplace.If you have a disability which prevents you from applying online please call 0141 303 3131.

Disability Confident Employer

The Wise Group is committed to equal opportunities and is a proud member of the Disability Confident scheme. As users of the scheme we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.