Personal Advisor, HES

The Wise Group manages, on behalf of the Energy Saving Trust, Home Energy Scotland advice centre – Strathclyde & Central, providing free and impartial advice on sustainable energy to householders, businesses and communities.

We take great pride in delivering a world class service to our customers, and are looking to recruit Personal Advisors whose role will be to make sure that every customer is given an exemplary standard of service.

You will be the first point of contact for our customers, providing the highest standard of professional service and going the extra mile to assist householders through multiple channels, mainly over the telephone. You will be answering questions and giving advice relating to a wide variety of services with the objective of improving energy efficiency, reducing carbon emissions and tangibly reducing fuel poverty.

You will need to be able to able to think on your feet, solve problems and provide tailored solutions to meet customer needs.

We are seeking motivated, dynamic individuals who have a passion for customer service.  Ideally you should have previous experience in delivering a high quality service coupled with excellent communication and IT skills.

An interest in the environment is advantageous but not essential, full training will be provided.

Please see the Role Profile  for full details of the qualifications and experience required for this role. ​

Position               Personal Advisors

Location              Glasgow

Salary                   £17K + excellent benefits

Reference            PA/HES/S/37

Hours                   35 hours per week

Status                  Permanent – Immediate starts available


We believe that to achieve our vision, all Wise Group colleagues must demonstrate on a daily basis, the behaviours which underpin our core values. We therefore invest and take time to recruit the right colleagues, knowing that this impacts on our culture which in turn delivers excellent results and outcomes for our valued customers.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • Generous Salary Exchange Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Cycle Scheme
  • We are a family friendly employer and we actively try to ensure a positive work life balance and we welcome applications from employees requiring flexibility.

For information about the Wise Group please click on the following link and see why we are an employer of choice:

The Wise Group | Social Enterprise | Scotland & North East England


The closing date for applications is midnight Sunday 4 August 2019, however, applications will be considered shortly after they have been submitted.

To apply please complete the online application form available here.

Family Friendly Working Scotland – We promote a flexible and family friendly working culture.

Armed Forces Covenant – We are an armed forces-friendly organisation.  We seek to support the employment of veterans and current or previous members of the reserve forces.

Disability Confident – The Disability Confident scheme supports us to make the most of the talents that disabled people can bring to our workplace.If you have a disability which prevents you from applying online please call 0141 303 3131.

Disability Confident Employer

The Wise Group is committed to equal opportunities and is a proud member of the Disability Confident scheme. As users of the scheme we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.