Personal Advisor (Home Energy Scotland)

Position: Personal Advisor

Location: Principally home based 

Salary: £20,085 plus excellent benefits 

Hours: 35 per week (flexible working)

Status: Fixed term to 31 March 2023

Reference: PA/HES/EEA/11

The opportunity

Home Energy Scotland is an exciting initiative funded by the Scottish Government and managed by the Energy Saving Trust.  In Strathclyde and Central Scotland, the advice centre services are delivered by the Wise Group working on a remote first basis. Our team offer expert advice to individuals, communities and organisations in areas such as energy saving, renewable energy, sustainable transport and water efficiency. The work we do contributes towards the Scottish Government’s aims of alleviating fuel poverty and tackling climate change.

An exciting opportunity has arisen to join the Home Energy Scotland team as an Personal Adviser providing free and impartial advice on sustainable energy to householders, businesses and communities. You will be the first point of contact for our customers, providing the highest standard of professional service and going the extra mile to assist householders through multiple channels, mainly over the telephone.

You will be motivated to play a key role in our team delivering a world class service, making sure that every customer is given an exemplary standard of support and advice. You will answer questions and give advice relating to a wide variety of services with the objective of improving energy efficiency, reducing carbon emissions and tangibly reducing fuel poverty.

You will be able to able to think on your feet, solve problems and provide tailored solutions to meet customer needs. You will demonstrate personal resilience to support customers experiencing challenging circumstances.

An interest in the environment is advantageous but not essential, full training will be provided.

If this sounds like the opportunity for you, we’d love to hear from you!

Please see the role profile for full details of the role.

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

  • Remote First – we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.
  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • Your birthday off
  • Generous Salary Exchange Pension Scheme
  • Sick pay rising to 26 weeks full pay
  • Employee Assistance Programme
  • Life Assurance
  • Health Care Plan
  • Cycle Scheme
  • Daily online sessions to encourage positive wellbeing
  • 3 volunteering days
  • Furniture allowance for new starts
  • And more!

How to apply

To apply, please upload your most recent CV and a covering letter on our website.

Your covering letter should highlight your experience in line with the requirements of the role and the reasons why you are the right person for the team.

Disability Confident – The Disability Confident scheme supports us to make the most of the talents that disabled people can bring to our workplace. 

If you have a disability which prevents you from applying online, please call 0141 303 3131.

Family Friendly Working Scotland – We promote a flexible and family friendly working culture.

Armed Forces Covenant – We are an armed forces-friendly organisation.  We seek to support the employment of veterans and current or previous members of the reserve forces.

Scottish Charity No: SC004089