Operations Manager (Home Energy Scotland)

Position: Operations Manager

Location: Remote First – principally home based with some travel within the Strathclyde and Central area

Salary: £30k plus excellent benefits

Hours: 35 hours per week (flexible working)

Status: Permanent

Closing date: 24 May 2022

The opportunity

Home Energy Scotland is an exciting initiative funded by the Scottish Government and managed by the Energy Saving Trust.  In Strathclyde and Central Scotland, the advice centre services are delivered by the Wise Group working on a remote first basis. Our team offer expert advice to individuals, communities and organisations in areas such as energy saving, renewable energy, sustainable transport and water efficiency. The work we do contributes towards the Scottish Government’s aims of alleviating fuel poverty and tackling climate change.

An exciting opportunity has arisen to join the Home Energy Scotland team as an Operations Manager who will lead the continued success of the centre and who will be responsible for delivering on targets and for the provision of a world class service.

We are looking for a talented, enthusiastic and experienced manager with well-developed communication skills who will take overall operational responsibility for the high quality delivery of the Home Energy Scotland telephone and digital advice service.  You will be thoroughly organised and it will be your responsibility to ensure that demanding targets are met and the highest quality standards are maintained.

Ideally you’ll have a background in, and an in-depth understanding of, project management and leadership preferably with contact centre experience. A passion for carbon reduction, energy efficiency and fuel poverty alleviation would also be desirable.

Our ideal candidate will be a strong communicator and a creative thinker able to enthuse and manage a team whilst delivering on targets.

Please see the Role Profile for full details of the qualifications and experience required for this role.

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

  • Remote First – we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.
  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • Your birthday off
  • Generous Salary Exchange Pension Scheme
  • Sick pay rising to 26 weeks full pay
  • Employee Assistance Programme
  • Life Assurance
  • Health Care Plan
  • Cycle Scheme
  • Daily online sessions to encourage positive wellbeing
  • 3 volunteering days
  • Furniture allowance for new starts
  • And more!

How to apply

To apply, please upload your most recent CV and a covering letter on our website.

Your covering letter should highlight your experience in line with the requirements of the role and the reasons why you are the right person for the team.

Disability Confident – The Disability Confident scheme supports us to make the most of the talents that disabled people can bring to our workplace. 

If you have a disability which prevents you from applying online, please call 0141 303 3131.

Family Friendly Working Scotland – We promote a flexible and family friendly working culture.

Armed Forces Covenant – We are an armed forces-friendly organisation.  We seek to support the employment of veterans and current or previous members of the reserve forces.

Scottish Charity No: SC004089