Specialist (Coach, Wise Steps)


Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

What’s the opportunity?

We currently have an exciting opportunity for a Coach to work on our Wise Steps project. This project is funded by the European Social Fund and The National Lottery Community Fund and is delivered under the ‘Building Better Opportunities’ programme to support people facing multiple barriers to work and employability across Newcastle, Sunderland, Gateshead, North Tyneside and South Tyneside.


As part of the Wise Group team you’ll share our commitment to empower vulnerable people. 


This is an opportunity to be part of a programme that will assist almost 4,000 unemployed or economically inactive people to access bespoke one to one support delivered by a diverse partnership to help move them forward towards employability in terms of sociability, confidence, skills and abilities – helping them to deal with their own personal challenges and support their journey towards and into work, education and training. Target groups include long term unemployed; age 50+; people with disabilities; black, minority ethnic and refugees (BMER); ex-offenders and lone parents.


The Wise Group delivers the project with a diverse partnership of 30+ locally-based organisations including specialists with expertise in assisting people in communities in the region.


The role will be home based with delivery in the Sunderland area, mainly covering Houghton-le-Spring, Hetton-le-Hole and Washington. The successful candidate will seek to engage with between 40-50 participants providing one to one support to each participant. 


Who are you?


The ideal candidate will have high standards for themselves, their colleagues and the customers on the Wise Steps programme.


You will provide high quality support, guidance and mentoring to help customers move closer to and into work. It is essential that you have knowledge of barriers to employment and can positively challenge and overcome these to achieve progression for your customer’s personal journey. You should also have knowledge of the local labour market and out of work benefits and will have excellent verbal and written communication skills.


You must have experience of sourcing and retaining suitable participants onto provision, working to job start and/or job outcome targets, delivering interventions to help unemployed people into work and case management with the ability to broker support with external agencies.


A driver’s licence is essential and a qualification in Information Advice & Guidance qualification would be desirable.

Please see the Role Profile for full details of the qualifications and experience required for this role.


Position:              Specialist (Coach, Wise Steps) 

Reference:           C/WS/NE/2

Location:             Home-based (with delivery expected predominantly in    Sunderland, Washington, Houghton and Hetton areas)

Hours:                  35 hours per week, flexible working

Status:                 ​Fixed Term until 31 December 2021

Salary:                 £23,000 + excellent benefits



We believe that to achieve our vision, all Wise Group colleagues must demonstrate on a daily basis, the behaviours which underpin our core values. We therefore invest and take time to recruit the right colleagues, knowing that this impacts on our culture which in turn delivers excellent results and outcomes for our valued customers.


The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:


  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • Generous Salary Exchange Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Cycle Scheme
  • We are a family friendly employer and we actively try to ensure a positive work life balance and we welcome applications from employees requiring flexibility.




The closing date for applications is midnight on Tuesday 26 January 2021.


To apply please upload your most recent CV and a covering letter on our website https://www.thewisegroup.co.uk/CV-And-Cover-letter-upload.


Your covering letter should highlight your experience in line with the requirements of the role and the reasons why you are the right person for the team.



Disability Confident – The Disability Confident scheme supports us to make the most of the talents that disabled people can bring to our workplace. 


If you have a disability which prevents you from applying online please call 0141 303 3131.


Family Friendly Working Scotland – We promote a flexible and family friendly working culture.


Armed Forces Covenant – We are an armed forces-friendly organisation.  We seek to support the employment of veterans and current or previous members of the reserve forces.


Scottish Charity No: SC004089