Team Lead (Advice, HES)

The Wise Group is an inspiring social enterprise that makes a positive impact on people, communities and society. We are proud to have a culture where excellent conduct and behaviours are the norm and colleagues are proud to be part of a great enterprise that makes a difference.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust and delivered in the Strathclyde & Central region by The Wise Group.  Our team offer expert advice to individuals, communities and organisations in areas such as energy saving, renewable energy, sustainable transport and water efficiency. The work we do contributes towards the Scottish Government’s aims of alleviating fuel poverty and tackling climate change.

An exciting opportunity has arisen to join the Home Energy Scotland team as a Team Lead (Advice, HES). You will be responsible for managing, coaching and developing a team of customer service advisors, ensuring a professional, efficient and quality service is delivered at all times.


We are looking for someone who has a passion for customer service, with excellent communication and leadership skills and a track record of coaching a team for success. You will be thoroughly organised and responsible for ensuring that demanding targets including high quality standards are achieved.

We are seeking someone with previous experience in a management or supervisory role within a customer service environment. Our ideal candidate will be solutions focused, with the ability to motivate a team to deliver a world class service. A passion for carbon reduction, energy efficiency and fuel poverty alleviation is desirable.

Please see the Role Profile  for full details of the qualifications and experience required for this role.

Position:            Team Lead (Advice, HES)

Reference:         TLA/HES/G/38

Location:            Glasgow

Hours:               35 hours per week

Status:              Permanent

Salary:              £23,000 + excellent benefits


We believe that to achieve our vision, all Wise Group colleagues must demonstrate on a daily basis, the behaviours which underpin our core values. We therefore invest and take time to recruit the right colleagues, knowing that this impacts on our culture which in turn delivers excellent results and outcomes for our valued customers.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

  • 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
  • Generous Salary Exchange Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Cycle Scheme
  • We are a family friendly employer and we actively try to ensure a positive work life balance and we welcome applications from employees requiring flexibility.


The closing date for applications is midnight on 23 July 2019. *Previous Applicants need not apply.

To apply please complete the online application form available here.

Family Friendly Working Scotland – We promote a flexible and family friendly working culture.

Armed Forces Covenant – We are an armed forces-friendly organisation.  We seek to support the employment of veterans and current or previous members of the reserve forces.

Disability Confident – The Disability Confident scheme supports us to make the most of the talents that disabled people can bring to our workplace.If you have a disability which prevents you from applying online please call 0141 303 3131.

Disability Confident Employer

The Wise Group is committed to equal opportunities and is a proud member of the Disability Confident scheme. As users of the scheme we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.