HEAT Services


We’re open for business across all of our services, including our HEAT services.  In line with Government advice, we’ve paused our face-to-face to contact entirely, instead delivering a high quality service using alternative channels.  We continue to provide vital energy advice and advocacy services for people struggling to stay warm at home or those worrying about their energy bills in the coming months.

Our Home Energy Advice Team (HEAT) continue to provide free and impartial energy advice to households. Your advice appointment will now take place by phone.

Energy advice

We provide free energy advice to households across Scotland helping people to lower their energy bills, use energy more efficiently, get the best deal on electricity and gas supply, and to better understand fuel bills and meter readings.  We also look into any available funding, such as the Warm Home Discount.

Anyone with prepayment meters in their home who are worried about credit running low, or indeed have already ran out of credit, can also speak to our team for expert advice and support.  We offer free and impartial advice to anyone who needs the help.

To speak to one of our Home Energy Advice Team

call 0800 092 9002

Or, complete our HEAT contact form

One of our team will give you a call back to arrange your phone appointment