Terms and Conditions

Terms and Conditions


Entry to and any use of this website constitutes your agreement to comply with and be bound by the Terms and Conditions below as they may be amended by us from time to time. If you do not agree to all of the Terms and Conditions below, you must leave this website immediately.

These Terms and Conditions, and your acceptance of them, form a contract between you and us, the Wise Group.

Company registration details:
The Wise Group, 72 Charlotte Street Glasgow G1 5DW, UK
T: 0141 303 3131
F: 0141 303 0018.

Copyright:  The Wise Group 2016. The copyright in any material on this website is owned by us or used by us under licence and is protected by the copyright laws of the United Kingdom, international copyright treaties and all other applicable copyright and intellectual property laws. You are entitled to copy any information for your own personal use but may not remove any product identification, copyright notices or legends or other notices or proprietary restrictions from any of the material or information contained on this website, except with our prior written consent. Any unauthorised use, downloading, retransmission or other copying or modification of any of the content of this website may be in breach of statutory or common law rights which could be the subject of legal action. All rights not expressly granted herein are reserved by us.

All information (including, but not limited to, ideas, suggestions, concepts and graphics) submitted to us through this website or by e-mail by you and any copyright and intellectual property rights in respect of the same (whether existing or future) are and shall be our exclusive property and you hereby assign all rights in and to the same to us. Unless expressly specified by you, we will not be subject to any obligation of confidentiality regarding such information.

Trade Marks: All product or company names and devices, logos, icons, graphics or designs referred to on this website are trade marks of their respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trade mark owners and we intend no infringement of such trade marks.

In addition, certain names, words, titles, phrases, logos, icons, graphics or designs on any of the pages of this website may constitute trade names, registered trade marks or unregistered trade marks of us. The display of such trade names or trade marks on this website does not imply that any licence has been granted to you or any other third party in respect of the same. All rights to use any such trade names or marks (registered or unregistered) are reserved by us.

The appearance or absence of products, services, companies, organisations or advertising of third parties on this website does not imply and should not be taken as any endorsement or non-endorsement thereof by us.

Links: This site may contain links to other sites. Except where stated, these links do not imply any association between ourselves and the site owners, or any endorsement of these sites. When you enter these sites you are leaving this website. We will not be responsible for nor will we be liable for the content of other sites or home pages which are linked to this website. In particular, we shall have no liability in respect of material hyperlinked to this website which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with any applicable laws from time to time in force.

Changes: The content of this site will change on a regular basis. Please ensure you are aware of the latest version of the site before making any decision based on its content. In particular, we reserve the right at any time and without notice to change, amend or otherwise vary these Terms and Conditions. Each time that you access the website, you will require to accept these Terms and Conditions before proceeding to access or use the website.

Errors: Every effort has been made to ensure that information on this website is accurate, but we will not be responsible for the effects of any errors or omissions.

The information, content, materials and functions contained in this website including, without limitation, text, graphics, links or other items are provided on an “as is” basis, and to the fullest extent permitted by law, we exclude any liability (under contract, delict, quasi-delict or negligence or otherwise) in respect of any errors in, or omissions from or any inaccuracy or unavailability of the same.

Although every effort will be made by us to ensure that the information is updated regularly and that such updates are accurate, we accept no liability for any loss or damage suffered by you as a result of reliance upon such amendments or updates.

Liability: To the fullest extent permitted by applicable law, we shall not be liable to you for any indirect, special, incidental or consequential loss or damage whatsoever or for any loss of profits, contracts, data, goodwill, work stoppage or computer failure howsoever caused including, without limitation, any such losses or damages as may arise from or in connection with the use of or inability to use, interruption to, or the unavailability, operation or transmission of this website, or from computer viruses or other contaminants, even if we have been advised of or should have foreseen the possibility of such loss or damage, save that nothing within these Terms and Conditions shall exclude our liability for our, our officers’ or our employees’ fraudulent acts or omissions.

We operate this website from Scotland and make no representation that the information contained on this website is appropriate or available for use in other locations outside the United Kingdom.

Data Protection: The information and data which is provided by you via this website or email will be held on our computers and those of our technical service providers and will be used by us for the following purposes: to deal with your enquiry; to keep you informed of future developments concerning our services; for assessment and analysis including market and service analysis; for analysis of website use and to support transactions processed through it; and to enable us to review, develop and improve the services offered by us.

We will not disclose the information or data which is provided by you via this website or email to any other company without your permission except to our sub-contractors contracted to provide any support or administration, facilities management or similar services to us (subject to such sub-contractors undertaking to keep such information and data confidential) to any company or organisation to which we transfer our responsibilities to provide the services and products contracted with you or where required by law or made in connection with legal or regulatory proceedings.

Due to the nature of the Internet, the information or data provided by you may be transferred outside the European Economic Area if it is submitted to us electronically on a response form or via email. Please note that this section of our website is not secure and the information and data provided by you will not be encrypted before it is sent to us.
We will not hold your information or data for any longer than is necessary for the above purposes.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with Scots law. You agree to submit to the exclusive jurisdiction of the Scottish courts. You are responsible for compliance with any applicable laws of the country from which you are accessing this website.



Cancellations and Amendments

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will apply based on the cost of your booking, as shown below.

*excluding extenuating circumstances which will be charged at The Wise Group’s discretion.

Calendar days’ notice before the start date of the course          Refund applicable

29 calendar days or more         Full refund minus a £29.50 exc VAT administration fee

Between 15 and 28 calendar days (inclusive)        50% refund minus a £29.50 exc VAT administration fee

Between 1 and 14 calendar days (inclusive)          No refund will be given

Failure to attend    Treated as late cancellation and no refund given

  • In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid.
  • If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event. The amount of the course fee transferred is displayed below.

Calendar days’ notice before the start date of the course          Fee to transfer to a new course

29 calendar days or more         £29.50 exc VAT administration fee

Between 15 and 28 calendar days (inclusive)        50% of registration fee

Between 1 and 14 calendar days (inclusive)          No transfer available. No refund given.

Failure to attend    Treated as late cancellation and no fee will be transferred

  • Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
  • In the event of there being insufficient numbers booked onto a course The Wise Group reserves the right to cancel or postpone the course.
  • In the event of cancellation of a course by The Wise Group, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Wise Group course. The Wise Group shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Name change:

If for some reason the name on the booking needs to be changed, please do so no more than one week before the start date of the training course.

All name change requests can be made to brian_gracey@thewisegroup.co.uk or by calling 0141 303 3131.

Minimum Age:

Participants must be 16 years or older to book a place on one of our courses.

Wise Group Standard Terms and Conditions for Services

Click here to download our terms and conditions for services.