Chelsea’s Cashback Connections Story

Chelsea turned her life around thanks to Cashback Connections. Image courtesy of Jamie Simpson, Herald and times Group

At the beginning of 2018, Chelsea was homeless, struggling on universal credit and suffering from depression. At just 20 years old, she felt lost.

She had left home at the beginning of her sixth year of high school because of arguments with her mum. After moving in with her partner Vivien, she couldn’t afford the travel costs from the east end of Glasgow to the south side where her school was, so she had to leave school and find a job. Working unstable hours on a zero-hours contract, Chelsea was earning £5.60 an hour and barely getting by.

Chelsea then found a job in a call centre, however she was struggling with depression and anxiety and her role didn’t work out. Feeling helpless, she tried moving around and living with her dad, but never felt at home wherever she was.

“The Wise Group is what got me back on my feet and I’m so thankful for everything they have done for me.”

She didn’t know how to go on. However, after the job centre referred her onto our Cashback Connections programme, everything changed.

Chelsea attended a customer service academy, where she gained vital skills and qualifications that would help her in a customer service role:

“The atmosphere and people on the academy gelled perfectly and now, almost nine months later, we all stay in touch and meet up regularly. As well as learning new skills I’ve made some great friends.”

Thanks to Cashback Connections, Chelsea secured a job with a national charity. She also finally has a place to call home.

“I’m loving it so much. I’m a firm believer that the support I received and the skills I gained from the CashBack Connections team were the main factors in getting this job. I have even got my own flat! The Wise Group is what got me back on my feet and I’m so thankful for everything they have done for me.”

Chelsea is also back in contact with her mum. After the death of Chelsea’s grandfather, she wanted to support her mum – they’ve now put everything behind them and are close again.

Things are looking up for Chelsea – and we couldn’t be prouder to have been a part of her journey.