Frances was referred to G.HEAT by the MacMillan Cancer support service as she had been experiencing a problem with her electricity supply since 2006. If you’ve ever wondered why your electricity bill is so much, then you can easily empathize with this situation. Despite numerous attempts over the years, Frances was unable to establish which utility company was supplying her electricity.
As Frances’ illness deteriorated she became more concerned about her ability to afford her home energy costs. Worried about a potential future debt, Frances always made payments via a Scottish Gas pre-payment card.
Marion Tominey, a Home Energy Advisor for G.HEAT, visited Frances and began to pursue the electricity supply via the national grid and Scottish Gas. After a thorough investigation Marion discovered that the electricity meter had been de-energised in 2006 after refurbishment works by the housing association.
This meant that the electricity being used by Frances was not being logged by the national grid. Marion arranged for the meter to be energised and an account set-up correctly. She was successful in obtaining a full refund of £2,991, the full amount of money that Frances had used to top-up the pre-payment card since 2006.
Finally Marion successfully applied to Scottish Gas for Frances to receive the Warm Home Discount credit of £130 to help her with winter energy costs.
Speaking of her joy at this successful outcome, Frances commented, “After years of getting nowhere with this problem, the intervention from Marion at G.HEAT managed to get the issue resolved, and getting a refund of £2,991 just weeks before Christmas was beyond my wildest expectations. Due to my illness I had been unable to save as much money as I would have liked, and this outcome has made a massive difference to my life. The service I received from Marion has been exceptional and I recommend the G.HEAT service to everyone I meet.”
